Jenny and Allyn Condon attend an inquest into the death of their two-month-old son, Ben, at Avon Coroner’s Court - SWNS A 111 call handler was “mindful of the external pressures” on wards when he ...

A call handler pretended to be a paramedic before raping a woman and sexually assaulting two more he met on a dating app, a court heard. Jamie Kadolski, 24, of Norwich, previously worked as a call ...

A 999 call handler has shared the gut-wrenching calls they receive every single day - and it's moved some people to tears. Opening up to the public about their role, the handler turned to social media ...

London Ambulance Service call handler Monet Lobman-Edghill says she has received abuse from callers [BBC] Emergency service workers are expecting your call. Many anticipate increased demand for help ...

Call handlers answer calls, greet callers with recorded prompts and provide them with information and options, route calls, and take messages. A phone consultation will be arranged to discuss the ...

Arriving at 10pm for his shift in a UK inner city, Jeremy* was surrounded by the office hum of keyboard tapping, ringing phones and most importantly, soft voices supporting and listening to those in ...

MUNICH, May 23, 2023/PRNewswire/ -- Researchers from Denmark have developed a new artificial intelligence (AI) framework to address the number of strokes that go unrecognised by human emergency call ...

A police call handler believed a man calling about the welfare of his brother before his death was misleading her to "get a reaction", an inquest has heard. Shafiqul Haidhar - who had a history of ...

A 999 call handler has shared the distressing calls they receive daily, leaving some listeners in tears. The operator took to social media to shed light on their role within the emergency services and ...

Emergency service workers are expecting your call. Many anticipate increased demand for help with the flu and various incidents over the festive period, but workers are also bracing themselves for ...