“It takes a lot of money to look this cheap." — Dolly Parton Dolly Parton frequently professed to the celebrants of her success and the detractors who disparage her, unnerved by her propensity to ...

Traditionally, at my company, many of our innovators worked in total secrecy. One team used to lock themselves in a building that even I did not have access to. But three years ago, when this team ...

My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...

Forbes contributors publish independent expert analyses and insights. Barry Libert covers AI business models, networks, data, and leadership Imagine a world where your business operates 24/7, making ...

Empowering change agents within your team can drive authentic, impactful transformation. Prioritize and fund change agent initiatives to ensure sustainable, grassroots innovation. Dynamic, ...