Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Research shows 70% of business transformation efforts fail due to lack of engagement. My colleagues working at large legacy-era companies might estimate closer to 90%. Whatever the case, in an age ...

One of the posters on my wall at work is the 4 Keys 2 Fun from Nicole Lazzaro. For those that don’t know, early in 2000 (2003 / 2004) XEODesign (her company), conducted some research into why we play ...

For best results use the appropriate checklist and fly a virtual version of the aircraft in which the training is being done. Sims: Friend or Foe? I must admit I didn't really like the gamification of ...

The word “gamification” has emerged in recent years as a way to describe interactive online design that plays on people’s competitive instincts and often incorporates the use of rewards to drive ...

Have you ever wished tasks could feel less like a chore and more like a challenge you actually want to tackle? Gamification might be the answer. By turning everyday responsibilities into small, ...