Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

A great solution for internal IT service desks that adhere to ITIL ...

This is a user generated content for MyStory, a YourStory initiative to enable its community to contribute and have their voices heard. The views and writings here ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

Freshdesk is a fast-growing, Software-as-a-Service (SaaS)-style help desk solution we reviewed in August 2015. And, while it didn't make the Editors' Choice cut at the time, the platform has ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Help your end-users make Help Desk calls the right way Your email has been sent If you've managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who ...

I'm looking for a free help desk and knowledge base software solution. I'd prefer that it runs on IIS since that's what our external facing web servers are using. Though, if you know of a solid ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Freshdesk is a fast-growing, Software-as-a-Service ...