For a while, it seemed as though stores like Walmart and Costco were considering eliminating self-checkout due to customers' complaints about malfunctioning machines and incorrect pricing. But it ...

Self-checkout machines are themselves designed to negotiate several trade-offs. Employers want lower costs. But they also need to provide a decent customer experience and control “shrink”, the name ...

Across the United States, the debate over self-checkout has grown louder as stores rethink how automation fits into everyday shopping. Some states are quietly removing self-checkout stations after ...