Deloitte and ServiceNow today reveal the five key trends defining the next era of automation in the 2026 Workflow Automation Outlook: From Insights to Impact - Connecting the AI-Fueled Enterprise in ...
While AI is improving responsiveness and personalized engagement, only 30% of business leaders have optimised their CRM ...
ServiceNow’s report states that even as AI adoption grows, service delivery remains complex, and Indians lose an average of 10.8 hours annually trying to resolve service-related issues.