Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More In 2016, Facebook took the bot world by storm when it opened up its ...

The Internal Revenue Service, facing criticism over long hold times and disconnects when taxpayers try to reach its offices, is adding more options for callers to reach automated voice bots that can ...

The IRS has added to the repertoire of its telephone-answering “voice bots” the ability to manage taxpayers’ requests to establish or change a tax payment plan. In a news release and conference call ...

Words mean more than what is set down on paper. It takes the human voice to infuse them with deeper meaning. Reasons for the proliferation of bots are numerous, but high on the list is the desire for ...

Dunkin’ Donuts is the latest restaurant company to introduce voice-activated ordering, announcing its integration with Amazon’s Alexa in late August. Dunkin’s platform allows DD Perks loyalty members ...

White Castle is the latest fast-food chain replacing humans with voice bots in its drive-thru lanes. White Castle said this week it was rolling out SoundHound's AI-powered voice bots to 100 drive-thru ...

ZHEJIANG, East China — We all know the feeling. You receive a call from an unknown number, answer it, and bring your phone to your ear. On the other end, a recorded voice spews out an advertisement.

British bank NatWest recently announced that it’s testing an artificial intelligence-powered ‘digital human’ called Cora. Described by the brand as a “hugely lifelike” evolution of their text-based ...