Zoom introduces next-gen Zoom Virtual Agent to automate end-to-end customer resolution

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% ...

Zoom Virtual Agent 3.0 launched with new execution architecture and AI capabilities

Zoom Communications has introduced Zoom Virtual Agent 3.0 (ZVA), the latest version of its virtual customer service ...
No Jitter

Zoom updates its Virtual Agent

This most recent iteration of the virtual agent builds on Zoom AI Companion 3.0 to enable multi-step workflow automation ...
Forbes

Zoom’s Virtual Agent Brings AI-Powered Resolutions To Contact Centers

A customer’s loyalty to a brand is often set by a series of interactions—on- or offline—that tie customers to the company. Yet consumers can be fickle. Customers are increasingly discerning and expect ...
Seeking Alpha

Zoom unveils new agentic AI skills, agents for its AI Companion product

Zoom Communications (NASDAQ:ZM) unveiled agentic AI Companion capabilities and new Zoom AI Companion skills. The company also introduced AI updates across its platform, including Zoom Meetings, Zoom ...
CNET

Zoom: Use apps like Asana and Dropbox and schedule virtual events now

Launching Wednesday, Zoom Apps aims to help you work more seamlessly within the video chat platform, while Zoom Events lets you host hybrid and virtual meetups. Managing Editor Alison DeNisco Rayome ...
CRN

Zoom To Inject Anthropic’s AI Chatbot Into Video, Collaboration Products

‘With Claude guiding agents toward trustworthy resolutions and powering self-service for end-users, companies will be able to take customer relationships to another level,’ says Zoom’s Chief Product ...