Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Low connect rates can be mission-critical for home improvement companies looking to maintain or grow their business.

Microsoft Corporation (NASDAQ:MSFT) Q2 2026 Earnings Call Transcript January 28, 2026 Microsoft Corporation beats earnings ...

On Friday, OpenAI engineer Michael Bolin published a detailed technical breakdown of how the company’s Codex CLI coding agent ...

Over the past several years, contact centers turned to artificial intelligence with a fairly straightforward goal: make the work less draining. A.I. was expected to absorb repetitive tasks, surface ...

Q4 2025 Earnings Call January 21, 2026 9:00 AM ESTCompany ParticipantsAbbe Goldstein - Senior Vice President of ...

It's time to challenge the false dichotomy between humans and bots, as shown by Amazon Connect's emphasis on hybrid ...

Q4 2025 Earnings Call January 20, 2026 10:00 AM ESTCompany ParticipantsMatt Curoe - Senior Director of Investor ...

US Immigration and Customs Enforcement has gone to many workplaces over the past year, both at high-profile companies like ...

The historian Adam Tooze discusses Davos, China and the fading of an old world order. This is an edited transcript of “The ...

If forced to place a bet on who’ll win the 2028 Democratic presidential nomination, I’d wager no more than a nickel on Rahm ...

AI-specific legislation is coming fast, and most email marketers are unprepared,” says Guy Hanson, vice president of customer engagement at Validity, a CRM data quality, email performance, and ...