The SSA Inspector General's report says the agency's telephone service performance metrics are accurate after senator's request for analysis The Social Security Administration Office of Inspector ...
Google has made a change to how it’s search results are served which will also help to secure it against bots and scrapers. Whether this will have further effect on SEO Tools or if they can use a ...
The first contestant to audition during night two was Yoshihanaa, a 36-year-old single mom to two children. She performed a soulful rendition of “Nobody’s Supposed to Be Here” by Deborah Cox. Snoop, ...
For 27 seasons, Carson Daly has served as the steady host of “The Voice,” guiding viewers through the highs and lows without ever shaping the results. That changes this fall as the NBC singing ...
As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...
Anonymity is essential for free speech and expressing dissent, but platform moderators need ways to police bad actors. For anonymous clients, this may involve banning their accounts, docking their ...
EXCLUSIVE: Writer-director Blaise Beyhan has set an impressive cast for his debut feature, Callback. Currently in production in New York City, the film will star Asa Germann (Gen V), Aaron Moten ...
Emily Long is a freelance writer based in Salt Lake City. After graduating from Duke University, she spent several years reporting on the federal workforce for Government Executive, a publication of ...
Callbacks are a powerful way to reduce wait times and improve satisfaction. They allow customers to choose when they want to be contacted, eliminate the frustration of long hold times, and help ...
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