Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were ...

Real innovation starts when teams stop chasing features and hype, listen deeply to customers, and design products around the ...

Customer feedback arrives through dozens of channels: support tickets, chat transcripts, survey responses, social media ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Despite its luxury image, Acura earns Consumer Reports’ lowest comfort satisfaction score, with owners unhappy about ride ...

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in ...

The rise of the CXO hasn’t fixed customer experience. It’s masked the real problem: ownership without execution.

How leading digital product teams are reversing the traditional build-then-polish playbook to unlock sustainable growth ...

Cohesive brand messaging is foundational to a marketing strategy and plays a defining role in whether the chosen tactics ...

Through stories and insights, the app’s co-founder reveals the difficulties and struggles he experienced during the early ...

Diverting buyer inquiries from listing agents to advertisers can harm consumers by causing delays and reducing transparency ...

GBS is uniquely positioned to lead the enterprise into the agentic AI era. By design, GBS sits at the intersection of ...