Autonomous agents powered by large language models (LLMs) are increasingly deployed in real-world applications requiring complex, long-horizon workflows. However, existing benchmarks predominantly ...

Hi I am Akash Jindal, I am a Product Owner. I have roughly 10 years of experience in the industry ...

In response to a resource-intensive, fragmented customer experience, Aterian began shifting all its customer experience (CX) interactions to the Genesys Cloud platform a year ago. A consumer products ...

I am a Senior Member of Technical Staff at Salesforce, where I build AI-driven enterprise solutions that integrate LLM. I am a Senior Member of Technical Staff at Salesforce, where I build AI-driven ...

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Have you ever felt like your tools are holding you back instead of propelling you forward? For those navigating the intricate world of AI-powered workflows, the Codex Command Line Interface (CLI) ...

SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice and conversational AI, today announced the acquisition of Interactions, a pioneer in AI for customer service and workflow orchestration.

Silverback AI Chatbot continues to highlight its ongoing developments in artificial intelligence solutions with a particular focus on the role of workflows in managing automation and communication.

SoundHound AI Inc acquires Interactions for $60 million in cash. Here's how this acquisition will help SOUN shares over the long term. SoundHound stock looks like an attractive long-term investment in ...

But read it here, read it twice: Zuckerberg is a genuine danger to our society. The stories are horrific, and we’ll get to them in a moment. But it’s important first to understand Zuckerberg’s ...

Rocket CRM has announced an expansion of its workflow intelligence features, enhancing its CRM automation system to better support businesses in managing the entire customer lifecycle. This ...

Artificial intelligence is redefining contact center operations far beyond the traditional service ticket, opening opportunities for customer support to redefine their value proposition to the ...