In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

The Spectrum of Care approach that adapts treatment recommendations based on the needs of the patient, the client's circumstances (which would include financial considerations) and the veterinary team ...

The old school way of learning and remembering something is studying followed by a test. Now, a study tells us curiosity is ...

We pick up where we left off on Friday with Jacob toasting at the club to Chelsea and Naomi. Dani wants to touch base with ...

Discover the key differences between Workforce IAM and CIAM. Learn why CTOs need distinct strategies for employee security and customer experience in enterprise SSO.

With firms looking increasingly unable to buy more memory chips, squeezing every last drop of performance from existing ...

METR’s benchmark has become a bellwether of AI capability growth, but its design isn’t up to the task, argues Nathan Witkin ...

It starts with one drawer, one shelf, one box in the garage. Then it turns into a whole system of saving things for the ...

New research shows there are deep divides between Conservative supporters and the rest of the country — a finding Tory ...

Research team unveils ProSyno, a context-free prompt-learning model that taps Wiktionary descriptions and a dynamic matching ...

Reassessing your IVF clinic’s cryo-storage layout can help optimize space usage and improve overall operational efficiency.

Objectives Cardiovascular diseases (CVDs) are a leading cause of mortality in Nepal. Risk perception is crucial for the prevention of CVD-related behaviours. This study assessed CVD risk perceptions ...