In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

The Spectrum of Care approach that adapts treatment recommendations based on the needs of the patient, the client's circumstances (which would include financial considerations) and the veterinary team ...

Stressful study sessions help us pass exams, but curiosity promotes long-term understanding and information retention. In A ...

A century of plant species discoveries in China reveals a hidden bias that could affect global plant conservation.

Repeated flower designs on ancient pottery hint that early village life relied on counting and shared ideas way before math ...

The Nature of Things explores how dogs might be using human language with the help of buttons on a soundboard.

Scientists question whether alarming reports of plastic particles in human organs are accurate or the result of laboratory contamination.

Creativity has long been treated as a defining human trait. It shapes art, science, and problem solving, and it helps ...

METR’s benchmark has become a bellwether of AI capability growth, but its design isn’t up to the task, argues Nathan Witkin ...