In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

The Spectrum of Care approach that adapts treatment recommendations based on the needs of the patient, the client's circumstances (which would include financial considerations) and the veterinary team ...

A few months ago, I awoke to find a streak spanning the length of my kitchen wall that looked like it had been drawn there ...

ESPN analysts Zach Kram and Kevin Pelton break down the league's biggest storylines from leading challengers to surprise ...

Stressful study sessions help us pass exams, but curiosity promotes long-term understanding and information retention. In A ...

In today’s competitive retail landscape, understanding customer behaviour is paramount. One strategy that’s gaining traction ...

Objectives Cardiovascular diseases (CVDs) are a leading cause of mortality in Nepal. Risk perception is crucial for the prevention of CVD-related behaviours. This study assessed CVD risk perceptions ...

A new psychological investigation suggests that emotional abuse in childhood serves as the primary driver for a debilitating ...

Objective To assess prevalence and associated factors of adverse childhood experiences (ACEs) among patients with severe mood disorders (SMDs). Design An institution-based cross-sectional study.

Across two very different continents, scientists are mapping vast systems of ancient tunnels that were not carved by rivers ...

Discover how probability distribution methods can help predict stock market returns and improve investment decisions. Learn ...