In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

Allegations of daycare fraud have become quite the hot topic, but Ohio is working round-the-clock to make sure it's not prevalent here.

The Spectrum of Care approach that adapts treatment recommendations based on the needs of the patient, the client's circumstances (which would include financial considerations) and the veterinary team ...

S&P 500 high P/E doesn’t reliably forecast weak returns—learn why popular charts mislead and how rates, trade, and ...

If you've ever practiced one of these habits while shopping for groceries at Trader Joe's, you may have made an inadvertent ...

A few months ago, I awoke to find a streak spanning the length of my kitchen wall that looked like it had been drawn there ...

Objectives This study aims to assess travel time, associated costs, challenges and factors influencing healthcare facility choices among persons with cancer in Southern India. Design An explanatory ...

Stressful study sessions help us pass exams, but curiosity promotes long-term understanding and information retention. In A ...

New dating of pigments reveals that cave paintings in the Lower Pecos region of Texas could be nearly 6,000 years old.

Smart players pay attention to the stats. The Return to Player (RTP) is essentially the game’s “stat sheet,” indicating the ...

In today’s competitive retail landscape, understanding customer behaviour is paramount. One strategy that’s gaining traction ...

Objectives Cardiovascular diseases (CVDs) are a leading cause of mortality in Nepal. Risk perception is crucial for the prevention of CVD-related behaviours. This study assessed CVD risk perceptions ...