For years, Connecticut residents who receive benefits through the Department of Social Services have dealt with arduous wait times whenever they need support from the agency’s call centers. Bobby ...

Bobby Berriault poses for a portrait at City Hall on November 19, 2025. He has spent over 40 minutes waiting for the Department of Social Services call center. Credit: Shahrzad Rasekh / CT Mirror For ...

The SSA Inspector General's report says the agency's telephone service performance metrics are accurate after senator's request for analysis The Social Security Administration Office of Inspector ...

DFW Airport expects a 3.2% increase in passenger traffic through Jan. 6, with travelers urged to arrive at least two hours early for domestic flights. The new Terminal A entrance is open 20 days ahead ...

The agency’s “average speed of answer” metric masks longer call wait times, according to data in a recent OIG report. The Social Security Administration’s leadership is claiming victory after the ...

NORTH CHARLESTON — The biggest complaint at South Carolina's busiest airport isn’t the TSA wait times, parking or other common hassles. Rather, it’s how long it takes for checked bags to be reunited ...

Flying with gifts for the holidays? Here are the do's and don'ts to help make jet setting *** breeze. First, make sure your items are on TSA's nice list. You can check which items are allowed on TSA's ...

For the first time on record, more than eight million travelers will take domestic flights this holiday period, according to AAA.The 2.2% increase from last year could mean travelers will face longer ...