Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...

Workers are using A.I. more often across industries, even as anxiety about automation remains high. Getty Images for Unsplash+ The integration of A.I. into the workforce has fueled widespread fears of ...

Guests were sent scrambling on Nov. 9 when the hotel-and-apartment rental company Sonder abruptly shut down during their stays. Their keycards suddenly stopped working, locking some customers out with ...

To better understand which social media platforms Americans use, Pew Research Center surveyed 5,022 U.S. adults from Feb. 5 to June 18, 2025. SSRS conducted this National Public Opinion Reference ...

Developers reported increased productivity, faster completion of regular tasks, and less time spent searching for information as the top benefits of using AI tools. AI usage has become standard ...

As generative artificial intelligence (AI) platforms rapidly reshape U.S. workplaces, there's a growing rift between employee behavior and company policies. Nearly half of employees said they were ...

Abstract: This study explores the development of an intelligent customer support chatbot utilizing BERT to enhance query understanding and response accuracy. The proposed approach integrates BERT ...

What just happened? Here's a clear indication that the supply and pricing problems which have plagued Nvidia's RTX 5000 series are easing: the cards experienced a large uptick in user share in the ...

Abstract: Using machine learning approaches, this effort aims to enhance CRM systems. Controlling client interactions, increasing client retention, and strengthening sales strategy are all greatly ...

Overhauling a customer experience is no small task for banks and credit unions of all asset sizes, but new research from American Banker finds that many are turning to artificial intelligence for both ...

As building and maintaining customer trust becomes integral to long-term success, US customer experience (CX) leaders are stepping up with new strategies and tools aimed at strengthening brand ...